The English version and the Chinese version (中文版) of this document are provided below. 本文档同时提供英文版与中文版，内容见下方。
Effective Date: June 2, 2026 | Last Updated: June 2, 2026 | Version: 1.0
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. By accessing or using CCNeed's services, you agree to be bound by these Terms. If accepting on behalf of an organization, you represent that you have authority to bind it.
By clicking "I Agree", "Sign Up", or using our services, you acknowledge that this constitutes a valid electronic agreement under the E-SIGN Act (USA), eIDAS (EU), and China's Electronic Signature Law, with the same legal effect as a handwritten signature.
CCNeed provides a platform where users configure questions, and our AI Agent collects publicly available UGC Data from global social media platforms in real-time, organizes it into a knowledge base, and generates market research reports and consumer insights.
We target [99.5]% monthly uptime (excluding scheduled maintenance, force majeure, and third-party failures). This is a target, not a guarantee. Current uptime metrics are available upon request.
We will notify you at least 24 hours in advance of scheduled maintenance that may affect service availability, via email or in-platform notification.
We reserve the right to modify, update, or discontinue any feature of the services at any time. For material changes, we will provide at least 30 days' notice. If you disagree with material changes, your sole remedy is to terminate your subscription.
Our services rely on third-party social media platforms' APIs and publicly accessible data. Changes to these platforms' terms, APIs, or data availability may affect our service scope, completeness, or functionality. We are not liable for limitations caused by third-party platform changes.
You retain ownership of your Configuration Data and Account Information. You grant us a limited, non-exclusive license to process this data solely to provide the services.
CRITICAL: UGC Data collected from third-party platforms is publicly available data. It does NOT belong to you. You may NOT download, export, copy, or redistribute raw UGC Data. You may only access the Processed Data / Insights generated by our AI Agent.
During your active subscription, you may use the Processed Data / Insights generated for your account for your internal business purposes. This license is non-exclusive, non-transferable, and revocable upon termination of your subscription.
All intellectual property rights in the CCNeed platform, including but not limited to software, algorithms, AI models, interfaces, documentation, trademarks, and trade secrets, are owned exclusively by CCNeed. Nothing in these Terms transfers any IP rights to you.
If you provide feedback, suggestions, or ideas about our services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without obligation to you.
You are solely responsible for maintaining your own backups of any data you input into the platform. While we implement reasonable backup measures, we do not guarantee data recovery in all circumstances.
You agree not to use the services to:
You agree to comply with all applicable laws and regulations governing generative AI, including China's Interim Measures for the Management of Generative AI Services, the EU AI Act, and any other applicable AI governance frameworks. You must not use our AI-generated insights to create misleading, deceptive, or harmful content.
Your usage is subject to rate limits and fair use policies based on your Subscription Plan. We reserve the right to throttle or temporarily restrict access if usage significantly exceeds normal patterns or negatively impacts other users.
Violation of this Acceptable Use Policy may result in: warning and request for corrective action; temporary suspension of access; permanent termination of your account; legal action and/or reporting to relevant authorities.
We reserve the right to monitor usage of our services for compliance with these Terms, but we are not obligated to do so. Such monitoring will be conducted in compliance with applicable privacy laws.
If you access our services via API, the following additional terms apply:
Services are provided on a subscription basis per the plan selected during registration. Free trial terms (if applicable) are specified at the time of registration.
We may adjust pricing with at least 30 days' written notice before your next billing cycle. Continued use after price changes constitutes acceptance. If you disagree, you may cancel before the change takes effect.
Fees are generally non-refundable except: (a) where required by applicable consumer protection law; (b) if we materially fail to provide the services as described and do not remedy the failure within [15 days] of your written notice; or (c) as otherwise agreed in writing.
We may suspend your access to the services if payment is overdue by more than [15 days]. We will provide at least [5 business days'] notice before suspension. Your data will be retained for [30 days] after suspension, after which it may be deleted.
We will issue invoices in compliance with applicable tax laws. You are responsible for providing accurate billing and tax information. If VAT, GST, or other sales taxes apply, they will be added to your invoice.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES NOT EXPRESSLY STATED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee the accuracy, completeness, timeliness, or reliability of UGC Data or AI-generated insights. Market research reports are for informational and reference purposes only. They should not be the sole basis for business, investment, or legal decisions. You assume all risk associated with your reliance on our insights.
AI-generated content may contain errors, biases, hallucinations, or inaccuracies. We recommend independent verification of all AI-generated insights before making important decisions. Our AI models are continuously improved but are not infallible.
Nothing in our services constitutes legal, financial, investment, medical, or other professional advice. You should consult qualified professionals for decisions in these areas.
We are not responsible for content, opinions, or information expressed in UGC Data sourced from third-party platforms. The inclusion of such content does not imply our endorsement.
Nothing in these disclaimers limits your rights under mandatory consumer protection laws in your jurisdiction, including but not limited to EU Directive 2011/83/EU, China's Consumer Protection Law, and equivalent legislation.
We will provide invoices compliant with applicable tax regulations. You are responsible for accurate billing and tax information. Applicable VAT, GST, or sales taxes will be added to invoices.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CCNEED IN THE [12 MONTHS] PRECEDING THE CLAIM.
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, REGARDLESS OF THE THEORY OF LIABILITY.
The limitations above do not apply to: (a) either party's breach of confidentiality obligations; (b) your violation of intellectual property rights or the Acceptable Use Policy; (c) our gross negligence or willful misconduct; (d) liability that cannot be limited under applicable law; or (e) indemnification obligations.
The limitations of liability reflect the allocation of risk between the parties and form an essential basis of the bargain. The services would not be provided without these limitations.
You agree to indemnify, defend, and hold harmless CCNeed from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the services; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) your Configuration Data or content; or (e) your violation of applicable law.
We agree to indemnify you from claims that the services as provided by us infringe a third party's intellectual property rights, except to the extent the claim arises from your modifications, your content, or use of the services in violation of these Terms.
The indemnified party must: (a) promptly notify the indemnifying party in writing; (b) grant the indemnifying party sole control over the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. Failure to notify promptly does not relieve indemnification obligations unless it materially prejudices the indemnifying party.
These Terms are effective from the Effective Date and continue until terminated. Your subscription auto-renews unless cancelled per Section 11.3.
We may suspend or terminate your access immediately upon: material breach of these Terms, non-payment for more than [30 days], violation of the Acceptable Use Policy, legal requirement to do so, or if continued provision is commercially unreasonable.
You may cancel your subscription at any time through account settings or by contacting support@ccneed.ai. Cancellation takes effect at the end of the current billing period. No refund for the remaining period unless required by law.
We may update these Terms by posting the revised version on our website. For material changes, we will provide at least 30 days' notice via email and/or in-platform notification. Continued use after the notice period constitutes acceptance.
If you do not agree with material changes, you may terminate your subscription before they take effect. If you continue using the services after the effective date, you are bound by the updated Terms.
For non-material breaches by either party, the breaching party shall have [15 days] from written notice to cure the breach before the other party may exercise termination rights.
These Terms are governed by the laws of People's Republic of China; disputes submitted to the China International Economic and Trade Arbitration Commission (CIETAC), without regard to conflict of law principles.
In the event of any dispute, the parties shall first attempt to resolve it through good-faith negotiation for at least [30 days]. If negotiation fails:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO RESOLVE DISPUTES ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS, CLASS ARBITRATIONS, OR REPRESENTATIVE PROCEEDINGS.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm related to intellectual property, confidentiality, or data security.
Any claim arising from these Terms must be filed within [1 year] of the cause of action, or it is permanently barred (to the extent permitted by applicable law).
You represent that you are not located in, or a national or resident of, any country subject to comprehensive sanctions (including but not limited to Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions). You agree to comply with all applicable export control laws, sanctions, and trade regulations.
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, epidemics, war, terrorism, government actions, internet or telecommunications failures, power outages, or third-party platform disruptions. The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than [60 days], either party may terminate the affected services.
If a force majeure event prevents service delivery for more than 5 consecutive days, you are entitled to a pro-rata fee credit for the period of interruption.
All notices must be in writing and sent to: You: the email address on your account. Us: legal@ccneed.ai. Notices are deemed received when delivered by email (upon confirmed receipt or, absent bounce-back, 24 hours after sending).
Either party may change its notice address by providing written notice to the other party. The change takes effect [5 business days] after receipt.
General Inquiries: support@ccneed.ai
Legal Department: legal@ccneed.ai
Billing: billing@ccneed.ai
Copyright Claims (DMCA): copyright@ccneed.ai
Mailing Address: No. 1528 Gumei Road, Xuhui District, Shanghai, China
生效日期：2026-06-02 | 最后更新：2026-06-02 | 版本：1.0
请审慈阅读本服务条款，特别是免责条款、知识产权、数据所有权、争议解决条款。通过访问或使用 CCNeed 服务，您同意受本条款约束。如代表组织接受，您代表有权约束该组织。
您点击“同意”、“注册”或使用服务即确认本条款构成有效电子合同，根据美国 E-SIGN 法案、欧盟 eIDAS、中国《电子签名法》，其法律效力等同手写签名。
CCNeed 提供一个平台，用户配置问题，AI 智能体实时收集全球社交媒体平台上的公开 UGC 数据，组织成知识库，并生成市场研究报告和消费者洞察。
我们的目标是每月 [99.5]% 的正常运行时间（不包括计划维护、不可抗力和第三方故障）。这是目标而非保证。
可能影响服务的计划维护将至少提前 24 小时通知。
我们保留修改、更新或停止任何功能的权利。重大变更将至少提前 30 天通知。如不同意，您可终止订阅。
服务依赖第三方平台 API 和公开数据。第三方平台变更可能影响服务。我们不对第三方平台变更导致的限制承担责任。
您保留配置数据和账户信息的所有权。您授予我们有限的非独占许可，仅用于提供服务。
核心声明：UGC 数据是公开可用的第三方数据，不属于您。您不得下载、导出、复制或分发原始 UGC 数据。您仅可访问 AI 智能体生成的处理数据/洞察。
在订阅期内，您可将 AI 生成的洞察用于内部业务目的。此许可为非独占、不可转让，订阅终止后可撤销。
CCNeed 平台的所有知识产权（软件、算法、AI 模型、界面、文档、商标、商业秘密）均属于 CCNeed。本条款不转让任何知识产权。
如您提供反馈、建议或想法，您授予我们永久、不可撤销、全球、免版税的使用许可。
您负责维护自己的数据备份。我们实施合理备份措施，但不保证所有情况下的数据恢复。
您同意不会将服务用于：
您同意遵守所有适用的生成式 AI 法规，包括中国《生成式人工智能服务管理暂行办法》、欧盟 AI 法案等。不得使用 AI 洞察创建误导性或有害内容。
使用受订阅计划的速率限制和公平使用政策约束。超出正常模式可能被限流。
违反本政策可能导致：警告、临时暂停、永久终止、法律诉讼。
我们保留监控服务使用情况的权利（符合隐私法律），但无此义务。
服务以订阅方式提供。免费试用条款（如适用）在注册时指定。
我们可提前 30 天书面通知调整价格。继续使用即为接受。不同意可在生效前取消。
费用通常不可退还，除非：(a) 消费者保护法要求；(b) 我们实质性未提供服务且 [15天] 内未补救；或 (c) 另行书面约定。
逾期超过 [15天] 可暂停服务，提前 [5个工作日] 通知。暂停后数据保留 [30天]。
我们将按适用税法开具发票。适用的增值税/销售税将加入发票。
在法律允许的最大范围内：服务按“现状”和“可用”提供。我们不做未明确说明的任何保证，包括适销性、特定用途适用性和不侵权的默示保证。
我们不保证 UGC 数据或 AI 洞察的准确性、完整性、及时性或可靠性。报告仅供参考，不应作为商业、投资或法律决策的唯一依据。
AI 生成内容可能包含错误、偏差、幻觉或不准确。建议独立验证。
服务不构成法律、财务、投资、医疗或其他专业建议。
我们不对第三方平台 UGC 数据中的观点或信息负责。
本免责声明不限制您在适用消费者保护法下的权利（包括欧盟指令 2011/83/EU、中国《消费者权益保护法》）。
我们提供符合适用税法的发票。适用的增值税/销售税将加入发票。
在法律允许的最大范围内，我们对所有索赔的总赔偿责任不超过您在索赔前 [12个月] 内向 CCNeed 支付的费用总额。
我们不对任何间接、附带、特殊、后果性或惩罚性损害赔偿负责，包括利润损失、数据丢失、业务中断或商誉损失。
以上限制不适用于：保密违约、知识产权侵权、重大过失或故意不当行为、法律不允许限制的责任、赔偿义务。
责任限制反映双方风险分配，是交易的基本基础。
您同意就以下事项对 CCNeed 进行赔偿：您的服务使用、违反本条款、侵犯第三方权利、您的内容、违反法律。
我们将就服务侵犯第三方知识产权的索赔对您进行赔偿（您的修改或违规使用除外）。
被赔偿方应：及时书面通知、授予赔偿方拗制权、合理配合。
本条款自生效日期起持续有效。订阅自动续期（除非按第11.3条取消）。
我们可在以下情况下立即暂停/终止：实质违约、逾期 [30天]、违反使用政策、法律要求、继续提供商业上不合理。
您可随时通过账户设置或 support@ccneed.ai 取消。取消在当前计费周期末生效。
我们可更新本条款。重大变更提前 30 天通知。通知后继续使用即为接受。
不同意重大变更可在生效前终止订阅。
非实质性违约，违约方有 [15天] 书面通知后的补救期。
本条款受 中华人民共和国；争议提交中国国际经济贸易仲裁委员会（CIETAC）仲裁 法律管辖。
双方应先善意协商至少 [30天]。协商不成：
在法律允许的最大范围内，您同意以个人方式解决争议，放弃集体诉讼权。
任一方可就知识产权、保密或数据安全向管辖法院申请禁令救济。
任何索赔应在诉因产生后 [1年] 内提出。
您不位于受全面制裁的国家/地区。遵守所有适用的出口管制、制裁和贸易法规。
任一方不对合理控制之外的事件导致的履约失败承担责任，包括自然灾害、战争、流行病、政府行为、网络/电力故障、第三方平台中断。受影响方应及时通知并合理减轻影响。超过 [60天] 可终止受影响服务。
不可抗力事件导致服务中断超过 5 个连续工作日的，您有权获得按比例的费用抵扣。
通知地址：您 — 账户邮箱；我们 — legal@ccneed.ai。邮件确认收到或发送后 24 小时视为送达。
任一方可书面通知变更地址，[5个工作日] 后生效。
一般咨询：support@ccneed.ai
法务部门：legal@ccneed.ai
账单咨询：billing@ccneed.ai
版权投诉：copyright@ccneed.ai
通信地址：上海市徐汇区古美路1528号